Let's Talk

🌊 We're Here to Help

At LULU COAST, we believe great style should come with a great shopping experience. Whether you need help choosing the right size, checking an order, or understanding our store policies, we're always happy to hear from you.

Our team is here to make your experience simple, comfortable, and enjoyable from browsing to delivery.

💌 Get in Touch

Customer Support Email

📧 vip@lulucoast.com

For the quickest assistance, please email us with your questions or concerns. We aim to respond within 24–48 business hours, Monday through Friday.

If you're contacting us about an existing order, including your order number will help us assist you more efficiently.

✨ How Can We Help?

Our Customer Support Team can assist you with:

  • Order Status & Tracking

  • Shipping Information

  • Returns & Refunds

  • Product Details & Availability

  • Size and Fit Recommendations

  • Payment Questions

  • Website Assistance

  • General Inquiries

Whatever you need, we're here to help you find the information you're looking for.

📍 Business Information

LULU COAST

10600 Quillback St
Waldorf, MD 20603
United States

Business Correspondence Only – Not a Return Address

Please note that the address above is for business correspondence only and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team before sending anything back. Once your request has been reviewed and approved, we'll provide the appropriate return instructions and return address.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Messages received outside business hours will be answered on the next available business day.

📝 Before Contacting Us

To help us resolve your inquiry as smoothly as possible, please include:

  • Your Full Name

  • Your Email Address

  • Your Order Number, if applicable

  • A Brief Description of Your Question or Concern

For damaged, defective, or incorrect items, please attach clear photos of the product, shipping package, and shipping label so our team can review your request.

Thank You for Reaching Out

Thank you for choosing LULU COAST. We appreciate your trust and are committed to making every interaction with our brand a positive one.

We look forward to helping you and hope you find styles that make you feel confident, comfortable, and effortlessly yourself.

LULU COAST — Find Your Flow. ✨